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Tenant Fees

Our Fees Explained

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Here you will find all of the information you need to know about the fees which we charge and what they are for when you are looking to rent a property through Ashtons Lettings.

Reserving/Holding a PropertyFee
Holding FeeEquivalent to one week of monthly rental amount

The holding fee is to hold the property whilst relevant checks are undertaken. The amount is then deducted from the first months rent upon a successful application. The holding fee will be refunded in full, should a tenancy agreement not be signed within 15 days of receipt of monies; unless an applicant confirms in writing that Ashtons can have an extension on this time frame. Should the tenancy not proceed either by the applicant providing incorrect or misleading information then the holding fee is non- refundable. The holding fee is also non-refundable if the applicant choses to no longer proceed with the property.

Depending on when your tenancy commenced, there may be further charges that may apply;

Tenancies that began prior to 1st June 2019

Amendment fee

This covers the cost of amending the initial tenancy agreement, additional referencing fees may also apply.
£60 per person
Rent adjustment fee

This covers the cost of amending the rental date. Additional rent may also be due.
Late payment fee

This covers the cost of chasing and processing the rent if it is paid later than the rent due date.
Tenancy renewal fee

This covers the cost of negotiating and preparing a further fixed term tenancy agreement.
Copy documents charge

This covers the cost of providing copy documents misplaced by the Tenant.
Missed, changed or additional inspection fee

This covers the cost of a missed inspection that is required to be rearranged, the cost to change an inspection booked in or an additional inspection required due to the Tenants not abiding by their contract.
Misplaced keys fee

This covers the cost of the tenant checking out the Agent’s management set of keys in order to regain entry.
Withdrawal of notice fee

This covers the cost of marketing the property To Let and subsequently withdrawing it.
Over paid rent fee

This covers the cost of reconciling the rent, setting up the payee and repaying the overpaid rent.

Tenancies that began post 1st June 2019

Late payment fee

Interest of 3% above the Bank of England’s base rate will be payable on any rent which is more than 14 days overdue. The interest will be payable from the date on which the rent fell due until the date it is paid.
Lost key(s) or other Security Device(s)

The tenant will be liable for the reasonable costs for replacing any lost key(s) or security device(s). Where it isn’t possible for a key to be cut, the tenant will be liable for the cost to have the locks changed; this includes the cost of the locksmith, new lock and keys cut for the tenant, landlords and any other persons requiring keys.
Variation of contract (Tenants Request)

Minimum charge of £50 inclusive of VAT. This covers the costs of negotiating the changes and preparation of new legal documents. The charge is due per agreed variation. Evidence to support any further costs will be provided.
Change of sharer (Tenants Request)

Minimum charge of £50 inclusive of VAT. This covers the costs involved with negotiating the changes, new tenant referencing, right-to-rent checks, deposit registration and new inventory (if required). The fee also covers the cost of the preparation of the new legal documents. This charge is due per tenant change/addition. Evidence to support any further costs will be provided.
Early termination fee (Tenants Request)

If early termination of a tenancy agreement is requested by the tenant, a fee to cover the landlords tenant finder fee may be due along with rental payments until the new tenant takes up occupancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.


The Application Process

If you decide to move forward with a property there are several checks which will need to be undertaken and passed in order for you to be accepted for a tenancy and get the keys to your new home. As part of our application process we require identification documents including: photographic ID, three month’s pay slips and three month’s bank statements. We will also complete the following checks: credit checks, Landlord or accommodation references, and Employer or Accountant references.


How to Pay Rent

Prior to the start of your tenancy, you will be required to pay your first month’s rent and deposit in cleared funds. You will also need to set up a standing order for your monthly rent from month two which will take the money from your account and process through to either the Landlord or ourselves. If you know that your rent is going to be late ensure you inform us before it falls due.

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