Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said for many customers moving home is one of the most stressful experiences of their lives. So it’s our job as agents, mortgage brokers, conveyancers or developers to help make the journey as smooth as possible. It only takes one bad apple to reflect badly on the others so it’s crucial everyone provides the high quality service the customer expects and deserves. For this reason The ESTAS recognises all firms involved in the buying and selling process. Agents, brokers, conveyancers and developers are all judged in exactly the same way, purely on customer feedback”.

The ESTAS also recognised individual excellence by shortlisting members of staff based on the feedback received from their own clients. Simon Brown, Founder of The ESTAS, explains “At the ESTAS we believe staff who have been integral to the customer service experience should be recognised, 20 members of staff from firms who took part were shortlisted in the category and just 6 individuals in the UK received a Highly Commended Award.”

Estate and letting agents were shortlisted in 15 regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Simon Brown Founder of The ESTAS said “The ESTAS are special because shortlisted and winning firms are selected purely on the service they deliver to their clients. In fact just taking part shows a firm’s commitment to their customers so to be shortlisted is a great

achievement in itself and for the winners this is the highest accolade they can receive in the industry.”

Jon Notley, Chief Commercial Officer of headline sponsor Zoopla said, “This is our sixth year sponsoring The ESTAS and we are delighted to be once again supporting this key industry event. Customer feedback is essential to any organisation and it is fantastic to see the best in the industry being recognised for their efforts. Many congratulations to all of this year’s winners.”

Stacey, said “I’m absolutely thrilled to be recognised at this year’s ESTAS. It means so much to me as I know it’s our customers who have judged my performance. At Ashtons we take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise.”